Frequently Asked Questions

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Frequently Asked Questions


No, you can also place orders as a guest. However, we recommend that you sign up so you can enjoy a smoother and more convenient experience, and to get updates about new arrivals and attractive offers.

You can call us at +65 6733 4100 for any questions related to the delivery of your product.

Yes, the shipping charges of return orders must be borne by the customer except for orders which were faulty or damaged on arrival, which will be borne by The Jewel Box.

Yes, we offer complimentary resizing of rings up to 2 levels and additional charges may be applied for resizing beyond 2 levels. To enquire about specific pieces, mail us at or call on +65 6733 4100.

The delivered rings can also be resized on requests within the first 60 days of purchase, however the shipping and other related charges of sending the product back to us will be incurred by the customers.

Yes, you can take the jewellery to your local jeweller but it is not advisable. These kind of modifications can be risky and if not done appropriately, it may damage the gemstones or the other settings. As per our policy, we do not accept return of items that has been modified by other jewellers and the warranty also does not hold any relevance in that circumstance.

No, orders cannot be cancelled once they are placed and payments have been made.

In any circumstance where you are not satisfied with your order, you can simply return it to us or exchange it within 7 business days of its delivery.

Your order is eligible for return only if it is still unworn with its tag(s) still attached and original packaging intact.

Shipping fees and related costs of the return order will be borne by the customer, unless the return is for an order that was faulty or damaged on arrival (see our Return Policy link).

Refunds can be made either in the form of a credit note or back to the original source of payment.

For details, please contact us at +65 6733 4100 or email us at

[Ref: Return Policy, Return and Exchange]

In case you want to return the delivered product, please immediately contact our The Jewel Box team either by emailing us at or by calling us at +65 6733 4100. Our team will get in touch with you and will guide you with the procedure of returning the delivered goods.

The Jewel Box provides free shipping for all orders. Shipping is fulfilled across the globe via FedEx International Priority.

It takes between 2-5 working days to deliver your order, depending on where it is to be delivered.

Charges such as custom fees, import duties, taxes etc levied by the local custom office of the recipient country will be borne by the customer.

All The Jewel Box orders are fully insured until they are delivered. Please note that any packages showing obvious signs of tampering should not be accepted and must be reported immediately.

It takes between 2-5 working days to deliver your order, depending on where your order is to be delivered.

You can change the shipping address until your order is ready to dispatch. Please note once the order is shipped, no change of address would be taken into consideration. Please contact our The Jewel Box team at +65 6733 4100 for assistance.

It may take up to four weeks to carry out the refund procedure once the return orders are duly received and approved for refund.